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First Steps in a Retail Career, third edition, continues to be an invaluable introduction to the dynamic world of retailing. It provides a strong foundation for you to develop your skills and progress your career in the retail industry.
The third edition is aligned to the new SIR07 Retail Package competency requirements and includes both updated information and competency criteria, providing a useful introduction to the concepts associated with working in the retail industry. This edition extends on many of the concepts discussed in the previous editions, reflecting changes to the Retail Package. Particularly attention is paid to the Workplace Communication and Retail Environment Chapters. As well as including a Best Practice Checklist in each chapter, the areas of Customer Service, Selling, Merchandising, Inventory, Safety and Security also see new elements discussed.
Teachers and trainers will find this book valuable when used in conjunction with relevant curricula and competency-based teaching resources. This book is designed to support the National Retail Training Package and has been produced in consultation with National WRAPS. The book is suitable for Australian TAFE providers and Registered Trade Organisations (RTO) offering the SIR07 Retail Services Training Package, as well as organisations offering retail training programs (ie McDonald's, Myer etc).
The third edition is aligned to the new SIR07 Retail Package competency requirements and includes both updated information and competency criteria, providing a useful introduction to the concepts associated with working in the retail industry. This edition extends on many of the concepts discussed in the previous editions, reflecting changes to the Retail Package. Particularly attention is paid to the Workplace Communication and Retail Environment Chapters. As well as including a Best Practice Checklist in each chapter, the areas of Customer Service, Selling, Merchandising, Inventory, Safety and Security also see new elements discussed.
Teachers and trainers will find this book valuable when used in conjunction with relevant curricula and competency-based teaching resources. This book is designed to support the National Retail Training Package and has been produced in consultation with National WRAPS. The book is suitable for Australian TAFE providers and Registered Trade Organisations (RTO) offering the SIR07 Retail Services Training Package, as well as organisations offering retail training programs (ie McDonald's, Myer etc).
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Used – Very Good/Excellent
Used – Highlighting &/Or Notes
Used – Wear
- A new book.
Used – Very Good/Excellent
- No notes or highlighting, and no significant wear.
- May have signs of normal use (e.g. minor cosmetic marks, contact, previous owner’s name).
Used – Highlighting &/Or Notes
- Notes and/or highlighting, but no significant wear.
- Minor: Highlighting and notes are limited to only a few lines or pages, or to a small percentage of the entire book. All text is readable.
- Moderate: Highlighting and notes may be untidy, and/or present on a moderate number of pages. All text is readable.
- May also have signs of normal use (e.g. minor cosmetic marks, contact, previous owner’s name).
Used – Wear
- No notes and/or highlighting, but will show signs of wear.
- Minor: Examples of minor wear include: a repaired cover tear or a couple of repaired pages, a creased or scuffed spine or cover, a small watermark, minor marks on page edges.
- Moderate: Examples of moderate wear include: more noticeable cover wear (e.g. on both back and front), a moderate watermark, large repaired tear, marked and curling page edges.
- All text will be readable and the book will be intact. We do not sell books that are missing pages or are ‘falling to pieces’.
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Our shipping charge is a flat rate of $10.00 within Metropolitan Sydney, and otherwise calculated according to weight and distance outside of the Metropolitan Region.
For more information, please see our FAQs page.
